Known issues.

KhataIN prepares your tax returns, but you file them on the IRD portal

KhataIN works out the figures and gives you a step-by-step filing guide, but it does not send returns to IRD for you yet. e-TDS is the only return IRD takes as an uploaded file; the others are typed in on the IRD portal.

• Who it affects

  Businesses that file VAT, TDS or income tax returns

• What to do meanwhile

  Open the return in Tax, follow the filing guide and enter the figures on the IRD taxpayer portal. For e-TDS, download the prepared sheet, check every row (especially the TDS type) and upload it on the IRD e-TDS portal yourself.

VAT suggestions on items are switched off

KhataIN can suggest a VAT treatment for each item, but this stays off until our tax review signs it off.

• Who it affects

  Businesses that set VAT on products and services

• What to do meanwhile

  Choose the VAT treatment on each item yourself, and check the VAT on invoice and bill lines before you save.

Fonepay Dynamic QR is in integration testing

Fonepay Dynamic QR works only after your bank approves it and a real test payment passes. We are still testing the connection with Fonepay end to end; we will say it is available only after a real, approved payment has gone through.

• Who it affects

  Shops that want customers to pay by Fonepay QR at the counter or from an invoice link

• What to do meanwhile

  Keep using your usual printed QR or bank transfer, and record the payment in KhataIN as received by QR or bank.

Online orders from your website arrive as order requests

Full online checkout on KhataIN Websites is built but not switched on yet. Customers can still fill a cart and send it to you.

• Who it affects

  Business websites with a shop

• What to do meanwhile

  Watch your website's inquiries: each cart arrives as an order request with its items. Confirm it with the customer, then turn it into a sales order in KhataIN.

Tax pages opened after Tax was turned off — they now go back to your start page

• Who it affects

  Companies that turned off Tax in the Module Center

• What to do

  Nothing to do.

Letters and certificates showed "Powered by KhataIN"

• Who it affects

  Companies that print letters and certificates for their staff

• What to do

  Nothing to do. Letters and certificates you print from now on no longer carry the KhataIN mark.